Aftersales Training Specialist 541

Company Name:
ACT Consulting
Act Consulting is a U.S. owned and operated staffing company providing our clients with candidates on a national basis for contract, contract to hire, and direct hire engagements. Our clients are comprised mostly of Fortune 1000 companies, primarily in the areas of Information Technology, Engineering, Professional, Accounting and Finance.

Title: Aftersales Training Specialist 541
Duration: Long term contract (through 12/31/2015 with possibility of extension)
Location: On-site Woodcliff Lake, NJ 07675
Work Status: US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.

To apply: Please send a MS Word document of your resume to sgraves@act-info.com

All Qualified Candidates must be willing to work W-2 and take/pass a hair follicle drug test, employment verification and criminal background check per our client's policy

Hours & Benefits:
? Work week is 36.25/hours a week (7.25 hours a day).
? After 90 consecutive days you will qualify for holiday pay for company holidays.
? After working 1470 hours you would qualify for a year-end bonus.
? Pay is up to $35/hr. W-2
? If you start before May 1 2015, you are eligible for a performance and review and potential increase in Jan-May 2016.

Under the general supervision of the Aftersales Training Manager, the Aftersales Training Specialist will develop and manage course content to optimize learning, enhance brand awareness and support the training and performance management initiatives.
? Drive and create content for a range of training and performance management initiatives and communications for the BMW Group Non-Technical Aftersales professionals to include instructor-led workshops, online courses and tutorials, in-center training, videos on demand and quick reference guides
? Identify and manage vendors, resources, services and products to support training initiatives
? Work with vendors, business owners and subject matter experts in Aftersales, Technical and Product to ensure content and final deliverable meets desire outcome
? Review, edit, evaluate and modify curriculum as it relates to Aftersales training objectives
? Integrate developed content across multiple programs
? Create and maintain project schedules and work closely with the production staff and design vendors to adhere to schedules
? In partnership with Product Launch team, manage aspects of new vehicle launches with a non-technical Aftersales component whether national or smaller regional events, includes vendor management, timeline management, logistics management, fleet management and all communications with regions and dealer body
? Assess training effectiveness through dealer contact and interaction ? modifying and refining curriculum based on observation, feedback and evaluations
? Participate in testing and evaluation of course materials
? Work on initiatives contributing to the success of learning operations of BMW Group University

Provide excellent customer service through teamwork
Degree from accredited University
3+ years retail automotive experience recommended

Special Skills
Ability to articulate learning objectives that are practical, focused, concise and measurable. Strong analytical, logic, and problem-solving skills for analyzing and identifying user needs and proposing solutions. Ability to logically organize complex information.

Solid grasp of retail automotive industry, high degree of initiative and ability to work independently, but also with business owners and other team members. Ability to manage agencies and vendors. A positive attitude with excellent interpersonal skills, exceptional project management skills, strong organization and attention to detail with the ability to prioritize, multi-task and work within tight deadlines.

Member of the parts and/or service department with retail automotive knowledge

Sue Graves
Act Consulting
Fax: (303) 747-6247

Please review our open jobs at http://www.bullhornreach.com/sites/ACT_Consulting/

Please review my professional profile at http://www.linkedin.com/in/suetoner. Please send an invitation to join my network.

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