Western Region Customer Relations Rep 482

Company Name:
ACT Consulting
Title: Western Region Customer Relations Rep 482
Duration: Long term contract
Location: On-site Woodcliff Lake, NJ 07675
Industry: Luxury Sports Car Company
Work Status: US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.

To apply: Please send a MS Word document of your resume to sgraves@act-info.com
If you do not feel this is a good match for your background or you are not currently interested in this opportunity, please feel free to pass this along to anyone who you think may be interested. Thank you for your time.

All Qualified Candidates must be willing to work W-2 and take/pass a hair follicle drug test, employment verification and criminal background check per our client's policy

Work week is 36.25/hrs. per week, 7.25 hours per day. Paid holidays, bonus opportunity, performance review and potential merit increases. The pay rate $23/hr.

Premium automobile manufacturer is seeking a Customer Relations Representative to join their executive team to assist customers in resolving inquires and complaints in a professional and timely manner. Respond to customer correspondence, phone calls, internet, etc., in accordance with the department's policies and procedures. Ensure the highest level of customer satisfaction through direct contact with BMW owners, Market Teams and dealers. Review inquiries and complaints (via telephone, email, Internet, written correspondence or escalated matters from the Call Center) about BMW products, dealers, parts, service, sales, etc. Research background of inquiry/complaint with appropriate BMWNA or dealer personnel and investigate service history through repair orders, Customer Central, Warranty System and other resources. Work closely with BMWNA Market Teams to encourage satisfactory resolution of customer complaints. Negotiate resolution to the mutual satisfaction of the customer, Market Team and dealers. Respond to customers expeditiously and in a manner designed to maintain the customer?s loyalty to BMW. Customer Relations experience with high end automotive experience.

Qualifications: Requires 2-3 years Customer Relations experience. Automotive Industry experience is a plus. Must have the ability to work effectively in a demanding environment. Strong written, verbal and presentation skills are essential. Experience with MS Office Suite preferred. High School or Equivalent, Bachelor?s Degree ? Preferred.

Sue Graves
Act Consulting
Office/Mobile: (303) 459-4111
Fax: (303) 747-6247

Please review our open jobs at http://www.bullhornreach.com/sites/ACT_Consulting/

Please review my professional profile at http://www.linkedin.com/in/suetoner. Please send an invitation to join my network.

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