Consultant - Aftersales Performance
Overview and SummaryWe are Automotive Business Scientists.
We empower our clients to turn overwhelming industry data into discovery, action and measured success.
We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens.
To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.
We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do.
Our company is filled with the brightest minds and the biggest hearts at every level.
We recognize that personal success takes on many different forms of the course of our lives both professional and personally so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition.
One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success.
If this sounds like the kind of company you would like to work with, Apply Now!POSITION OVERVIEWThis position supports the delivery ofAftersales Performanceclient services on an account team.
The Consultant is focused on both technical & client handling skills to execute high quality projects and assignments with a high degree of accuracy in a timely manner.
This position has more independence and customer relationship handling, over and above the Analyst role.
Visits to the client office are critical to the success of this role.
Will also consider hiring at Analyst level which is 0-2 years of experience and a bachelors degree in STEM or related field (with relevant experience or training/certification).
Technical tools used most frequently in position are proprietary software, advanced excel, SQL.
SQL skills are important to succeed in this role.
As an AfterSales Consultant, you will be required to write SQL queries to pull/manipulate data from large databases daily.
Workplace flexibility has taken on a whole new meaning here at Urban Science.
The requirements of each team, role and employee can look quite different.
Leaders work with their teams to determine the right balance for working in-person and remotely, considering the needs of the business, our clients, cross-functional projects, individual work, and individual preference.
Position preference is for candidates local to the NJ area.
All candidates even if remote must be available and willing to travel to the NJ office or client office at least 1 - 2 days per week.
During the initial training possibly a little more travel to the NJ office for the benefit of in person learning.
Essential Duties and ResponsibilitiesPlans, organizes, develops and delivers client-requested reports, deliverables and projects on time, adhering to client requested specifications.
Designs, creates and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.
Serves as a contact for and develops relationships with the client to help respond to client requests and inquiries.
Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.
Assume responsibility for accurate and high-quality data being utilized on assigned projects.
Accurately performs application coding and testing functions associated with the development of custom client software.
Tracks, processes, analyzes and verifies data to improve accuracy and quality.
Use technical skills to accurately monitor, update and maintain Urban Science internal software systems.
Attends project meetings to document meeting notes and stay up to date on project deliverables.
Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
Adheres to quality control standards for Urban Science and client organizations.
Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.
Proactively communicates with management to provide updates and report issues in a timely manner.
Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.
Works with manager in completing annual goal setting and performance review promptly.
Provides training and coaching to Analysts as directed and assumes responsibility for reviewing the accuracy and quality of their work.
Works with manager to prioritize other duties as assigned.
Qualifications - Education and ExperienceTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Verbal Communication:
Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by othersWritten Communication:
Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structureAnalytical Thinking:
Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal wayResults Oriented:
Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standardsEthics & Integrity:
Requires the ability to behave in a trustworthy & transparent mannerTeamwork & Cooperation:
Requires the ability to work cooperatively with others and be part of a teamSelf-Control:
Requires the ability to keep emotions under control and to restrain from negative actions or behaviorsInformation Seeking:
Requires the drive to gain a deeper understanding of work-related issues or events by making a concerted effort to gather information and seek out development opportunitiesInitiative:
Requires the drive to go above and beyond to improve or enhance job resultsQuality Control:
Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracyCustomer Service:
Requires the ability to understand and help/assist both internal and external customers and meet their needsFlexibility/Adaptability:
Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectivesConceptual Thinking:
Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger pictureInterpersonal Understanding:
Requires the ability to understand other's feelings and concerns, and to value individual differences in peopleSelf-Confidence:
Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or setbacks constructivelyRelationship Building:
Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customersDatabase:
Requires demonstrated knowledge of relational database management, including, creating and executing queries, creating scripts, importing/exporting data and manipulating data; knowledge and experience with SQL is requiredMath & Statistics:
Requires knowledge of basic descriptive statistics and ability to execute simple statistical analyses, create scatter plots, bar charts and histograms; requires ability to select and apply the right mathematical methods or formulas to solve a problemMS Office:
Requires demonstrated knowledge of MS Excel for charting and graphing of data, writing formulas and utilizing functions, and filtering, sorting and formatting of data; requires intermediate knowledge of MS Word, PowerPoint and AccessTechnical/Software:
Must have demonstrated programming proficiency at the minimum requirement for the role (programming proficiency varies by role and may not be required in certain roles.
For those roles where programming proficiency is needed, typical programming languages used may include.
NET, VBA, C#, SQL, Java, HTML, SSIS and Open Source)Time Management:
Demonstrated ability to prioritize competing demands and manage multiple concurrent tasks is requiredSales & Business Development:
Ability to identify potential new opportunities from the client and proactively communicate those opportunities to management is requiredEDUCATION and/or
Experience:
University degree required; technical degrees are strongly preferred (i.
e.
, engineering, applied math, statistics, applied science, information systems, operations research, etc.
) from an accredited college or university, or equivalent foreign institution.
Non-technical degrees will be considered if candidate possesses appropriate level of analytical and technical knowledge required for the roleMinimum of 2 years related work experience preferredCERTIFICATES, LICENSES, REGISTRATIONS:
Certification of Apprentice for one practice area preferred (or external equivalent)Urban Science AmbassadorStatistics 1 & Basic Statistics Assessment (or external equivalent)Intro to Operations Research (or external equivalent)WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is intended to describe the type and level of work being performed by a person assigned to this position.
It is NOT an exhaustive list of all duties and responsibilities required by a person so classified.
The job may require additional hours beyond the normal 40-hour workweek.
Job SummaryJob ID:
2024-4938# Positions:
1Category:
Local Account Management.
Estimated Salary: $20 to $28 per hour based on qualifications.
We empower our clients to turn overwhelming industry data into discovery, action and measured success.
We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens.
To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.
We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do.
Our company is filled with the brightest minds and the biggest hearts at every level.
We recognize that personal success takes on many different forms of the course of our lives both professional and personally so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition.
One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success.
If this sounds like the kind of company you would like to work with, Apply Now!POSITION OVERVIEWThis position supports the delivery ofAftersales Performanceclient services on an account team.
The Consultant is focused on both technical & client handling skills to execute high quality projects and assignments with a high degree of accuracy in a timely manner.
This position has more independence and customer relationship handling, over and above the Analyst role.
Visits to the client office are critical to the success of this role.
Will also consider hiring at Analyst level which is 0-2 years of experience and a bachelors degree in STEM or related field (with relevant experience or training/certification).
Technical tools used most frequently in position are proprietary software, advanced excel, SQL.
SQL skills are important to succeed in this role.
As an AfterSales Consultant, you will be required to write SQL queries to pull/manipulate data from large databases daily.
Workplace flexibility has taken on a whole new meaning here at Urban Science.
The requirements of each team, role and employee can look quite different.
Leaders work with their teams to determine the right balance for working in-person and remotely, considering the needs of the business, our clients, cross-functional projects, individual work, and individual preference.
Position preference is for candidates local to the NJ area.
All candidates even if remote must be available and willing to travel to the NJ office or client office at least 1 - 2 days per week.
During the initial training possibly a little more travel to the NJ office for the benefit of in person learning.
Essential Duties and ResponsibilitiesPlans, organizes, develops and delivers client-requested reports, deliverables and projects on time, adhering to client requested specifications.
Designs, creates and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.
Serves as a contact for and develops relationships with the client to help respond to client requests and inquiries.
Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.
Assume responsibility for accurate and high-quality data being utilized on assigned projects.
Accurately performs application coding and testing functions associated with the development of custom client software.
Tracks, processes, analyzes and verifies data to improve accuracy and quality.
Use technical skills to accurately monitor, update and maintain Urban Science internal software systems.
Attends project meetings to document meeting notes and stay up to date on project deliverables.
Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
Adheres to quality control standards for Urban Science and client organizations.
Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.
Proactively communicates with management to provide updates and report issues in a timely manner.
Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.
Works with manager in completing annual goal setting and performance review promptly.
Provides training and coaching to Analysts as directed and assumes responsibility for reviewing the accuracy and quality of their work.
Works with manager to prioritize other duties as assigned.
Qualifications - Education and ExperienceTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Verbal Communication:
Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by othersWritten Communication:
Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structureAnalytical Thinking:
Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal wayResults Oriented:
Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standardsEthics & Integrity:
Requires the ability to behave in a trustworthy & transparent mannerTeamwork & Cooperation:
Requires the ability to work cooperatively with others and be part of a teamSelf-Control:
Requires the ability to keep emotions under control and to restrain from negative actions or behaviorsInformation Seeking:
Requires the drive to gain a deeper understanding of work-related issues or events by making a concerted effort to gather information and seek out development opportunitiesInitiative:
Requires the drive to go above and beyond to improve or enhance job resultsQuality Control:
Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracyCustomer Service:
Requires the ability to understand and help/assist both internal and external customers and meet their needsFlexibility/Adaptability:
Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectivesConceptual Thinking:
Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger pictureInterpersonal Understanding:
Requires the ability to understand other's feelings and concerns, and to value individual differences in peopleSelf-Confidence:
Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or setbacks constructivelyRelationship Building:
Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customersDatabase:
Requires demonstrated knowledge of relational database management, including, creating and executing queries, creating scripts, importing/exporting data and manipulating data; knowledge and experience with SQL is requiredMath & Statistics:
Requires knowledge of basic descriptive statistics and ability to execute simple statistical analyses, create scatter plots, bar charts and histograms; requires ability to select and apply the right mathematical methods or formulas to solve a problemMS Office:
Requires demonstrated knowledge of MS Excel for charting and graphing of data, writing formulas and utilizing functions, and filtering, sorting and formatting of data; requires intermediate knowledge of MS Word, PowerPoint and AccessTechnical/Software:
Must have demonstrated programming proficiency at the minimum requirement for the role (programming proficiency varies by role and may not be required in certain roles.
For those roles where programming proficiency is needed, typical programming languages used may include.
NET, VBA, C#, SQL, Java, HTML, SSIS and Open Source)Time Management:
Demonstrated ability to prioritize competing demands and manage multiple concurrent tasks is requiredSales & Business Development:
Ability to identify potential new opportunities from the client and proactively communicate those opportunities to management is requiredEDUCATION and/or
Experience:
University degree required; technical degrees are strongly preferred (i.
e.
, engineering, applied math, statistics, applied science, information systems, operations research, etc.
) from an accredited college or university, or equivalent foreign institution.
Non-technical degrees will be considered if candidate possesses appropriate level of analytical and technical knowledge required for the roleMinimum of 2 years related work experience preferredCERTIFICATES, LICENSES, REGISTRATIONS:
Certification of Apprentice for one practice area preferred (or external equivalent)Urban Science AmbassadorStatistics 1 & Basic Statistics Assessment (or external equivalent)Intro to Operations Research (or external equivalent)WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is intended to describe the type and level of work being performed by a person assigned to this position.
It is NOT an exhaustive list of all duties and responsibilities required by a person so classified.
The job may require additional hours beyond the normal 40-hour workweek.
Job SummaryJob ID:
2024-4938# Positions:
1Category:
Local Account Management.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
