Party City
PCHI OVERVIEW Party City Holdings, Inc.
is the largest party goods supplier and party retail chain in the world.
We are also the country's premier retailer of Halloween costumes, accessories, and decorations.
Party City Holdings is made up of two divisions, Party City Retail Group (PCRG) and AMSCAN Wholesale.
At Party City Holdings, we like to have fun! We are helpful, passionate, and creative.
We inspire our customers with exciting concepts, themes and ideas and provide everything they need to bring them to life.
We make it easy to create unforgettable moments.
Job Overview The Outbound Delivery Manager is responsible for managing the portfolio of providers that deliver direct to consumer, including Parcel Carriers and Scheduled Delivery Providers.
In this capacity, the Customer Delivery Manager is responsible for maintaining the relationship with providers, ensuring contractual performance is achieved.
Working through a Customer Delivery team, this role requires collaboration with key stakeholders to ensure service level agreements are met, transportation budget goals are established and achieved, as well as the development of financial and performance reports visible to enterprise-wide stakeholders.
Responsibilities and Duties Responsible for carrier selection and management for consistently growing direct-to-consumer and scheduled delivery providers business.
Recommendations on network options for shipping from DCs or stores Partner with Omnichannel Merchandising and Analytics teams to understand volume projections for direct to consumer and scheduled delivery channels, drive collaborative forecasting with omnichannel delivery providers to ensure capacity to service order volumes Identification of opportunities for improvement in both cost and service Development of reporting metrics to ensure key customer service metrics are being achieved Invoicing and accrual management for Parcel and Scheduled Delivery Providers Lead and support projects and RFPs to improve processes, streamline supply chain, and select providers.
Identify and recommend new projects/ initiatives to improve PCHI performance, efficiency and profitability.
Support budgeting and forecast efforts through modeling, variance analysis and collaboration with Finance and SC Analytics Provider score carding as well as identification and recommended actions on provider performance issues.
Collaborate with internal stakeholders and vendors to ensure shipment and delivery plans are established and met throughout the year, with extra focus on peak weeks, Holiday weeks and special events.
Skills & Competencies Required:
Leadership Competencies Energizes Others:
Has high energy and passion.
Is influential, collaborative and adaptable to the needs of others.
Results Focused:
Consistently among top performers; gets important things done.
Puts customer first when making decisions or forming a plan.
Strategic Agility:
Understands key relationships relevant to achieving short and long range objectives.
Uses data, analysis and business acumen to make good decisions.
Category Management:
Understand the role of category to the customer; translates insights into opportunities and leverage customer data in crafting marketing strategies Building Partnerships:
Communicates in a way to build trust and partnerships; collaborate with internal and external partners, Customer First focus.
Other Competencies Business Acumen:
Experience with Parcel or Scheduled Delivery providers (including Gig driver model and Courier Services) 3rd Party provider management experience Solid understanding of transportation pricing via mode Good negotiating skills Strong analytical and financial analysis Work with company ERP/WMS systems and processes Ability to handle multiple issues simultaneously, with strong organizational and prioritization skills Operate in a continuous improvement mode, with focus on quality, cost and delivery Problem Solving:
Proven analytic and problem solving skills Above average skills in MS Office applications, especially Excel and PowerPointScope:
Responsible for carrier relationships, service levels and financial impact to the organization Directly responsible flow of goods from fulfillment nodes (Distribution Centers and Stores) to the customers (eCommerce and Scheduled Delivery Services) Interpersonal Skills:
Excellent interpersonal and problem-solving skills Proven ability to interact effectively at all levels of the organization Lead by example a continuous improvement culture and mindset Qualifications Bachelors' degree or equivalent in related fields 10
years working in logistics/supply chain/transportation Excellent communication and presentation skills Experience with Parcel Delivery and fulfillment network strategy and modeling Skills & Competencies Required:
Leadership Competencies Energizes Others:
Has high energy and passion.
Is influential, collaborative and adaptable to the needs of others.
Results Focused:
Consistently among top performers; gets important things done.
Puts customer first when making decisions or forming a plan.
Strategic Agility:
Understands key relationships relevant to achieving short and long range objectives.
Uses data, analysis and business acumen to make good decisions.
Category Management:
Understand the role of category to the customer; translates insights into opportunities and leverage customer data in crafting marketing strategies Building Partnerships:
Communicates in a way to build trust and partnerships; collaborate with internal and external partners, Customer First focus.
Other Competencies Business Acumen:
Experience with Parcel or Scheduled Delivery providers (including Gig driver model and Courier Services) 3rd Party provider management experience Solid understanding of transportation pricing via mode Good negotiating skills Strong analytical and financial analysis Work with company ERP/WMS systems and processes Ability to handle multiple issues simultaneously, with strong organizational and prioritization skills Operate in a continuous improvement mode, with focus on quality, cost and delivery Problem Solving:
Proven analytic and problem solving skills Above average skills in MS Office applications, especially Excel and PowerPointScope:
Responsible for carrier relationships, service levels and financial impact to the organization Directly responsible flow of goods from fulfillment nodes (Distribution Centers and Stores) to the customers (eCommerce and Scheduled Delivery Services) Interpersonal Skills:
Excellent interpersonal and problem-solving skills Proven ability to interact effectively at all levels of the organization Lead by example a continuous improvement culture and mindset Qualifications Bachelors' degree or equivalent in related fields 10
years working in logistics/supply chain/transportation Excellent communication and presentation skills Experience with Parcel Delivery and fulfillment network strategy and modeling About the Company:
Party CityParty City helps customers celebrate everything! We strive to ensure customer satisfaction because we work as a team, understand our huge product offering, and care about our customers and their celebrations.
All of our associates strive to live by our core values:
Teamwork and collaboration.
Exceed customer expectations.
Accountable for results.
Communicastes and listens.
Have the desire to learn and grow.
Party City belongs to Party City Holdco Inc.
, the leading party goods retailer in North America and the largest vertically integrated supplier of decorated party goods globally.
The Company is the leading player in its category, vertically integrated and unique in its breadth and depth.
Party City Holdco Inc.
designs, manufactures, sources and distributes party goods, including paper and plastic tableware, metallic and latex balloons, Halloween and other costumes, accessories, novelties, gifts and stationery throughout the world.
The Company's retail operations include over 900 specialty retail party supply stores in the United States and Canada, operating under the names Party City and Halloween City, and e-commerce websites, principally through the domain name PartyCity.
com.
The Company also franchises both individual stores and franchise areas throughout the United States and Puerto Rico, principally under the name Party City.
Company Size:
1,000 to 1,499 employeesIndustry:
Entertainment Venues and TheatersFounded:
1999Website:
http:
//www.
partycity.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
is the largest party goods supplier and party retail chain in the world.
We are also the country's premier retailer of Halloween costumes, accessories, and decorations.
Party City Holdings is made up of two divisions, Party City Retail Group (PCRG) and AMSCAN Wholesale.
At Party City Holdings, we like to have fun! We are helpful, passionate, and creative.
We inspire our customers with exciting concepts, themes and ideas and provide everything they need to bring them to life.
We make it easy to create unforgettable moments.
Job Overview The Outbound Delivery Manager is responsible for managing the portfolio of providers that deliver direct to consumer, including Parcel Carriers and Scheduled Delivery Providers.
In this capacity, the Customer Delivery Manager is responsible for maintaining the relationship with providers, ensuring contractual performance is achieved.
Working through a Customer Delivery team, this role requires collaboration with key stakeholders to ensure service level agreements are met, transportation budget goals are established and achieved, as well as the development of financial and performance reports visible to enterprise-wide stakeholders.
Responsibilities and Duties Responsible for carrier selection and management for consistently growing direct-to-consumer and scheduled delivery providers business.
Recommendations on network options for shipping from DCs or stores Partner with Omnichannel Merchandising and Analytics teams to understand volume projections for direct to consumer and scheduled delivery channels, drive collaborative forecasting with omnichannel delivery providers to ensure capacity to service order volumes Identification of opportunities for improvement in both cost and service Development of reporting metrics to ensure key customer service metrics are being achieved Invoicing and accrual management for Parcel and Scheduled Delivery Providers Lead and support projects and RFPs to improve processes, streamline supply chain, and select providers.
Identify and recommend new projects/ initiatives to improve PCHI performance, efficiency and profitability.
Support budgeting and forecast efforts through modeling, variance analysis and collaboration with Finance and SC Analytics Provider score carding as well as identification and recommended actions on provider performance issues.
Collaborate with internal stakeholders and vendors to ensure shipment and delivery plans are established and met throughout the year, with extra focus on peak weeks, Holiday weeks and special events.
Skills & Competencies Required:
Leadership Competencies Energizes Others:
Has high energy and passion.
Is influential, collaborative and adaptable to the needs of others.
Results Focused:
Consistently among top performers; gets important things done.
Puts customer first when making decisions or forming a plan.
Strategic Agility:
Understands key relationships relevant to achieving short and long range objectives.
Uses data, analysis and business acumen to make good decisions.
Category Management:
Understand the role of category to the customer; translates insights into opportunities and leverage customer data in crafting marketing strategies Building Partnerships:
Communicates in a way to build trust and partnerships; collaborate with internal and external partners, Customer First focus.
Other Competencies Business Acumen:
Experience with Parcel or Scheduled Delivery providers (including Gig driver model and Courier Services) 3rd Party provider management experience Solid understanding of transportation pricing via mode Good negotiating skills Strong analytical and financial analysis Work with company ERP/WMS systems and processes Ability to handle multiple issues simultaneously, with strong organizational and prioritization skills Operate in a continuous improvement mode, with focus on quality, cost and delivery Problem Solving:
Proven analytic and problem solving skills Above average skills in MS Office applications, especially Excel and PowerPointScope:
Responsible for carrier relationships, service levels and financial impact to the organization Directly responsible flow of goods from fulfillment nodes (Distribution Centers and Stores) to the customers (eCommerce and Scheduled Delivery Services) Interpersonal Skills:
Excellent interpersonal and problem-solving skills Proven ability to interact effectively at all levels of the organization Lead by example a continuous improvement culture and mindset Qualifications Bachelors' degree or equivalent in related fields 10
years working in logistics/supply chain/transportation Excellent communication and presentation skills Experience with Parcel Delivery and fulfillment network strategy and modeling Skills & Competencies Required:
Leadership Competencies Energizes Others:
Has high energy and passion.
Is influential, collaborative and adaptable to the needs of others.
Results Focused:
Consistently among top performers; gets important things done.
Puts customer first when making decisions or forming a plan.
Strategic Agility:
Understands key relationships relevant to achieving short and long range objectives.
Uses data, analysis and business acumen to make good decisions.
Category Management:
Understand the role of category to the customer; translates insights into opportunities and leverage customer data in crafting marketing strategies Building Partnerships:
Communicates in a way to build trust and partnerships; collaborate with internal and external partners, Customer First focus.
Other Competencies Business Acumen:
Experience with Parcel or Scheduled Delivery providers (including Gig driver model and Courier Services) 3rd Party provider management experience Solid understanding of transportation pricing via mode Good negotiating skills Strong analytical and financial analysis Work with company ERP/WMS systems and processes Ability to handle multiple issues simultaneously, with strong organizational and prioritization skills Operate in a continuous improvement mode, with focus on quality, cost and delivery Problem Solving:
Proven analytic and problem solving skills Above average skills in MS Office applications, especially Excel and PowerPointScope:
Responsible for carrier relationships, service levels and financial impact to the organization Directly responsible flow of goods from fulfillment nodes (Distribution Centers and Stores) to the customers (eCommerce and Scheduled Delivery Services) Interpersonal Skills:
Excellent interpersonal and problem-solving skills Proven ability to interact effectively at all levels of the organization Lead by example a continuous improvement culture and mindset Qualifications Bachelors' degree or equivalent in related fields 10
years working in logistics/supply chain/transportation Excellent communication and presentation skills Experience with Parcel Delivery and fulfillment network strategy and modeling About the Company:
Party CityParty City helps customers celebrate everything! We strive to ensure customer satisfaction because we work as a team, understand our huge product offering, and care about our customers and their celebrations.
All of our associates strive to live by our core values:
Teamwork and collaboration.
Exceed customer expectations.
Accountable for results.
Communicastes and listens.
Have the desire to learn and grow.
Party City belongs to Party City Holdco Inc.
, the leading party goods retailer in North America and the largest vertically integrated supplier of decorated party goods globally.
The Company is the leading player in its category, vertically integrated and unique in its breadth and depth.
Party City Holdco Inc.
designs, manufactures, sources and distributes party goods, including paper and plastic tableware, metallic and latex balloons, Halloween and other costumes, accessories, novelties, gifts and stationery throughout the world.
The Company's retail operations include over 900 specialty retail party supply stores in the United States and Canada, operating under the names Party City and Halloween City, and e-commerce websites, principally through the domain name PartyCity.
com.
The Company also franchises both individual stores and franchise areas throughout the United States and Puerto Rico, principally under the name Party City.
Company Size:
1,000 to 1,499 employeesIndustry:
Entertainment Venues and TheatersFounded:
1999Website:
http:
//www.
partycity.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
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